General FAQs
Will my jewellery tarnish?
Genuine metal may gently change color with time, showing its purity – easy to bring back the sparkle but regular wear and simple care (like avoiding harsh chemicals and wiping with a soft cloth) keeps it shining.
Can I wear it every day?
Yes! Vertiva jewellery is designed for modern daily wear. Just avoid direct contact with perfumes, lotions, or harsh chemicals for best longevity.
Is your jewellery safe for sensitive skin?
Yes. Vertiva jewellery is nickel-free and hypoallergenic, making it safe for sensitive skin.
Do you provide authenticity?
Yes, all our jewellery comes with Vertiva Authenticity certificate.
Orders & Support
How can I contact customer support?
Reach us anytime at info@vertiva.co or call +91 80006 30865. We reply within 24 hours.
Can I change or cancel my order?
Contact us as soon as possible—orders can be modified or cancelled before shipment.
Returns & Exchanges
Can I return or exchange an item?
Yes, within 14 days of delivery—just contact us for a hassle-free process.
How long does it take to process a return?
Once received, returns are processed and refunded within 5–7 days.
About Metal
What kind of Metal Does Vertiva uses
We usehigh-quality, skin-safe alloy selected for everyday comfort and durability.
Each piece is thoughtfully finished to ensure a lasting shine and a pleasant wear experience.
Does your jewelry contain nickel or allergens?
Vertiva’s jewelry is hypoallergenic, nickel-free, and safe for sensitive skin.
What is 18K gold plating?
18K gold plating is a finishing process where a layer of rich gold tone is applied over a high-quality base to give the look of gold while keeping the piece lightweight and wearable.
It adds warmth, shine, and a refined finish without making the jewelry heavy or impractical for everyday use.
Jewelry Care
How do I care for my jewelry?
Store in a dry place, avoid harsh chemicals, and gently wipe with the provided cloth.
Will Vertiva jewelry tarnish?
Our jewelry is made to resist everyday tarnish. With proper care, it keeps its shine.
Payment & Security
What payment methods are available?
We accept UPI, debit/credit cards, net banking, and wallet payments.
Is my payment information secure?
Yes, Vertiva uses encrypted payment gateways for complete security.
Quick Help
Didn’t find what you need?
Email or call us—our team is always happy to help make your experience smooth and joyful.